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FAQs

What is Redemption Vinyl? 

Redemption Vinyl is a vinyl record subscription box service, similar to lootcrate, dollar shave club, ipsy and owlcrate. Albums are hand-picked from a selection of hundreds of Christian titles. Some are rare, factory sealed, vintage and almost impossible to find elsewhere. Others are new, modern 180 gram vinyl from your favorite artists of today. Each vinyl you'll receive is a full-length album, and in many cases are double albums.

What's in the box? 

Every month you'll get a box filled with: 

  1. 2 or 3, new factory-sealed, vinyl albums based on your music styles selection, curated and hand-picked from the world's largest inventory of Christian titles. Each vinyl you'll receive is a full-length album, and in many cases are double albums.
  2. 10 free song downloads from NewReleaseToday ($12.90 value)
  3. Hand-written note from your curator explaining why they chose each vinyl
  4. Additional extras, bonuses and goodies chosen specifically for your box. 

 How does it work?

Subscribe by choosing your music style(s) (rock, metal, hardcore, vintage rock, classic metal, alternative, Hip hop, worship, contemporary, and/or southern gospel). Choose at least three. We'll pick based on your styles. List artists/bands you don't like and we won't send those. List titles you already own on vinyl. No one wants duplicates. Then tell us the number of vinyl you would like to receive each month (2 or 3), and the length of your subscription (monthly, 3 month prepaid, 6 month prepaid). From there, we will hand-pick your vinyl, pack it with your bonus items, and send it around the 20th of the month! 

What is the difference between Vintage Rock?

If you select Vintage Rock, you'll be transported back to a time of big sound and even bigger hair. You'll get titles and artists from the 70's, 80's and 90's: Stryper, Daniel Amos, Stavesacre, Bloodgood, Barren Cross, and much more. We will combine the sounds of yesterday with today's hottest titles and artists: Lauren Daigle, Casting Crowns, Skillet, Toby Mac, just to name a few.

Is any of the vintage vinyl used? 

Don't worry, all our vinyl is new, factory sealed and come with an unconditional guarantee. No warped or used copies are ever sent. These are frame or turntable ready.

When is the cutoff date?

The cutoff date is the 10th of each month.

When do you ship?

We ship on or around the 20th of each month. Once shipped, domestic orders typically take 2-5 days depending on your location. If you're on the east coast, you'll get you package in about 2 days. Move over Amazon Prime.

What if I sign up after the cutoff date?

You'll get the upcoming month's box. We ship it on or around the 20th of the following month.

Example:

If you sign up on March 8th, your first box will ship on or around March 20th

If you sign up on March 12th, your first box will ship on or around April 20th.  

Can I switch my music preferences whenever I want?

Absolutely! You can do this any time by simply logging into your customer account, and changing your preferences. If you make the change prior to the 10th, your vinyl box will include your new music style selection in the same month. If it's made after the 10th, the change will be included in your next month's box.

What if I want to order more than one subscription box?

No problem. All we ask is you place separate orders. If you have any questions, just email us at support@sidekart.com.

 What if I don't like a particular album that I receive?

No problem. You can swap one vinyl per subscription period 100% free of charge, we'll even pay to have the album you don't like shipped back to us. Just email us at support@sidekart.com.  

How do I update my shipping or billing information?

You only need to log into your customer account to easily update your account information.  

How much is shipping?

Shipping is $7 a month per box inside the continental United States.

Do you ship outside the United States?

At the moment, we do not ship outside the United States but we plan on rolling this out soon.

What methods of payment do you use?

We accept all major credit cards.

Why was my card charged a 2 times before I received this months box?

Don't worry, there is no funny business going on. Cards are charged every 30 days.  If you purchased after the 10th of the month, your box will not go out till the following month, on or around the 20th. So cards sometime do get charged days before your first box goes out to you. 

Example: 

You place your order on March 12th (after the cut-off of the 10th). Your first box will ship, on or around April 20th. Your card will be charged on March 12th for your first box and again 30 days later on April 12th for your second box. 

For a limited time, we’re offering the first month subscription box for only a buck. The next month is at the regular price of $29.11. Cancel any time after that. The $1 box is a 2 month commitment.

When will my card be charged?

When you sign up you are agreeing to a monthly fee that is taken out the same time every month or around 30 days later.  Your card will be charged the day you sign up for a subscription and then each consecutive month on the same date. 

Canceling Your Subscription

Although we would love to keep you as a customer for life, we understand that situations may arise where you may need to cancel your subscription. By signing up you are agreeing to pay the monthly subscription cost and understand that cards can not be refunded once charged. 

Subscriptions may be canceled once you have completed your agreed upon terms by following the steps below. If you signed up for the "$1 for your first box" subscription you are required to complete 3 months of paid subscription prior to canceling.

For all other subscription you may cancel anytime after your first paid subscription.  We unfortunately can not refund cards that have already been billed this includes charges for prepaid upcoming months. We also can not refund money for returned product.

Please note: YOU MUST cancel through your online account. Contacting us by email or any other method will not constitute a cancellation of service. 

  1. Login to you account at RedemptionVinyl.com
  2. Under My Account, click on Manage Subscriptions
  3. On the far right of your product that shows your subscription click on the word Cancel.

Terms of Purchase

By signing up you are agreeing to pay the monthly subscription cost and understand that cards can not be refunded once charged. 

If for whatever reason your card can not be charge, you are not released from your obligation to pay.  If we are unable to bill your card we make take other measures to secure payment.  Only canceling your account through your customer portal will constitute cancellation of service.

Have any more questions?

Please do not hesitate to reach out to the Redemption Vinyl team at support@sidekart.com.  Sidekart is the platform we use to develop shopping carts.